- What is included with my order?
- Along with your RF device, the order will include the appropriate USB cable, and printed intro sheets. A USB drive is available upon request.
- What is your typical lead time?
- We are usually able to ship orders placed online withing 2 or 3 day.
- What type of shipping do you use be default?
- Orders are shipped Fedex ground, or DHL for international orders. If we run late on an order we will use priority 2-Day service at no extra cost.
- Can I pay for faster shipping?
- Yes, at the top of the shopping cart are links to upgraded shipping options that you can add to your cart like a normal item. You can add TWO DAY shipping or OVERNIGHT shipping.
- Can I send a purchase order instead of ordering online?
- Yes, we offer NET 30 for domestic orders, and pay-in-advance via wire transfer for international purchase orders.
- Do you accept returns? For how long?
- Yes, you can return any undamaged equipment within 30 days of your purchase!
- There is no option to ship to my country, what gives?
- We have exclusive distributors in certain areas that we are unable to service directly. These include: Japan, UK, France, China, etc. Check our Distributor List.
- How do I send in a device for repairs?
- No need for an RMA number, just send us an email with your information, and ship the device back to us in Nevada. We can typically process your RMA within a few days!
- How often do your products need calibration?
- Under normal conditions, no scheduled calibration is required. Solid-state surface-mount hardware designs save everyone time and labor costs.
